To cancel or change an order, you must first check the status of your order to see if this is possible.
To check the status of your order, you can click on the link provided in the email (also available by clicking here).
- If your order is labeled “in production”, you will not be able to make changes to your order.
- If it is marked as “wait” or as “new”, and it is between the times of 8 a.m. - 8 p.m. ET Monday - Friday, you will be able to cancel or change your order by calling our customer service department at 1-800-381-0815.
- If it is outside of normal business hours, then you must cancel your existing order and place a new one with the correct information. To do this, log into Your Spreadshirt and click the red "Cancel" button. If you do not do this, your order will automatically begin production the following morning.
Important: it is best to call us or cancel your order to make changes , as e-mails are answered during regular business hours in the order they are received.
It is therefore possible that your order could begin production before your e-mail is processed and your changes would not be able to be made.
You can log in to Your Spreadshirt anytime to view your order status of your custom hoodies , t-shirts or other products.